Terms of service

GENERAL

These Terms & Conditions (“Terms”) govern the use of the Sandook Handicraft website and/or mobile application (“Platform”). By accessing, browsing, or purchasing through our Platform, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein.

The domain name [insert domain here] (“Website”) is owned and operated by Sandook Handicraft, based in Rajasthan, India.

We reserve the right to modify these Terms at any time without prior notice. Continued use of the Platform after changes implies your acceptance.

ELIGIBILITY

Use of our Platform is permitted only for individuals above 18 years of age or under the supervision of a guardian.

By registering or purchasing, you confirm that the information provided is accurate and complete.

ACCOUNT & RESPONSIBILITIES

You are responsible for maintaining confidentiality of your login details and all activity under your account.

Providing false, incomplete, or misleading information may result in suspension or termination of your account.

PRODUCTS & ORDERS

All our products are handcrafted by certified local artisans, ensuring authenticity and uniqueness. Slight variations in color, design, or finish are natural and not considered defects.

Orders are subject to product availability, acceptance, and confirmation by Sandook Handicraft.

We reserve the right to cancel orders due to technical errors, inaccurate product information, or unavailability.

PRICING & PAYMENTS

Prices listed are in INR and inclusive of applicable taxes unless stated otherwise.

Payment must be made through the methods available on our Platform.

We are not liable for payment failures due to bank errors, declined transactions, or technical issues beyond our control.

SHIPPING & RETURNS

Shipping timelines vary by location. We strive to deliver within the mentioned time but are not liable for courier delays.

Return/Exchange requests must comply with our Return Policy. Refunds, where applicable, will be processed via the original mode of payment within 7 business days.

COMMUNICATION

By using our Platform, you consent to receive communications from us via email, SMS, or calls regarding your orders, updates, and promotional offers. You may opt out of marketing communication anytime by contacting us.

INTELLECTUAL PROPERTY

All content, product designs, images, text, and materials on the Platform are the intellectual property of Sandook Handicraft and/or its artisans.

Unauthorized reproduction, distribution, or commercial use is prohibited.

USER OBLIGATIONS

You agree not to:

Post or share unlawful, abusive, or offensive content.

Misuse our Platform for fraudulent transactions.

Copy, modify, or distribute content without permission.

Interfere with security features or attempt to hack our systems.

DISCLAIMER

Products are sold “as is,” with minor variations being part of their handcrafted nature.

We make reasonable efforts to ensure accurate descriptions but do not guarantee error-free product details.

Sandook Handicraft is not liable for indirect, incidental, or consequential damages arising from use of the Platform or products.

INDEMNITY

You agree to indemnify and hold harmless Sandook Handicraft, its owners, artisans, employees, and affiliates from any claims, damages, or liabilities arising from misuse of the Platform or breach of these Terms.

GOVERNING LAW & DISPUTE RESOLUTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes will be subject to the exclusive jurisdiction of the courts in Rajasthan.